Last updated: 3 July 2026.
1. Our 100% money-back guarantee
If a product you bought doesn’t work for you, you get your money back, 100% of what you paid for that item. The one condition: you must contact our support team first and give us a chance to fix the problem. Most issues are resolved in a single conversation; when they aren’t, we refund you in full.
2. How the guarantee works
Reach out through the support page or email [email protected] with your order number and a short description of what’s going wrong. Our team will troubleshoot it with you. If we can’t get the product working for you within a reasonable troubleshooting window, we issue a full refund of that item to your original payment method. Processing typically takes 3–5 business days depending on your bank.
3. What the guarantee covers
The guarantee applies when a product is undeliverable, won’t run on a supported system, or materially does not function as described, and support couldn’t resolve it with you. It covers the full purchase price of the affected item.
4. What the guarantee does not cover
- Requests where support was never contacted. The guarantee requires giving us a chance to fix the issue first.
- Chargebacks filed without first contacting support. Talk to us before your bank; a surprise dispute voids the guarantee and revoked keys end the license.
- Change of mind on a product that has been delivered and works as described.
- Keys that have been shared, resold, or redistributed.
- Penalties imposed on your account by a third-party game or platform, or issues caused by use that violates the applicable third-party terms.
5. Contact
Questions about a refund? Email [email protected]. A human reads and answers every request.
