Last updated: Oct 8, 2026
1. Our 100% money-back guarantee
If a product you bought doesn’t work for you, you get your money back, 100% of what you paid for that item. The one condition: you must contact our support team first and give us a chance to fix the problem. Most issues are resolved in a single conversation; when they aren’t, we refund you in full.
2. How to request a refund
Start a live chat from any page on the site (the chat button in the bottom corner, or the one on our support page) and tell us what’s going wrong with your order. We’ll check your order and troubleshoot it with you. If we can’t get the product working within a reasonable troubleshooting window, we file a refund request for the full price of that item, and our team reviews and approves it. You can ask for an update in the same chat at any time, and we’ll email you once it’s approved.
To file a refund, your order needs to be attached to an account. If you checked out as a guest, register with the same email you ordered with and the order attaches automatically.
3. How you get your money back
You choose how your refund is paid:
- Back to your original payment method (card or crypto). Card refunds usually show within 3 to 5 business days of approval, depending on your bank. For crypto payments, we’ll contact you to arrange the transfer.
- As store credit on your Arctic Cheats account. Store credit is available as soon as your refund is approved and applies automatically at checkout.
4. What the guarantee covers
The guarantee applies when a product is undeliverable, won’t run on a supported system, or materially does not function as described, and support couldn’t resolve it with you. It covers the full purchase price of the affected item.
5. What the guarantee does not cover
- Requests where support was never contacted. The guarantee requires giving us a chance to fix the issue first.
- Chargebacks filed without first contacting support. Talk to us before your bank; a surprise dispute voids the guarantee and revoked keys end the license.
- Change of mind on a product that has been delivered and works as described.
- Keys that have been shared, resold, or redistributed.
- Penalties imposed on your account by a third-party game or platform, or issues caused by use that violates the applicable third-party terms.
6. Contact
Questions about a refund? Ask us in live chat. If you can’t use the chat, email [email protected] and a person will reply.
