You went through checkout, the money has left your card or your crypto wallet, and the order still says unpaid with delivery pending. No key has arrived by email and nothing new shows under Orders and keys. Some people see it after sending Bitcoin and coming back to an invoice that now says expired. Others see the charge on their bank statement while the order looks like it never happened. It is the same problem from the outside: payment gone, no key.
Why this happens
Your key is emailed to you after purchase, and it is also placed on the order in your account. An order that still shows unpaid with delivery pending is one support has to verify by hand before anything is released. With crypto, a payment can be on the network without having finished confirming. Card payments that fail the 3D Secure check are refused at checkout instead of completing. Beyond that, the documentation does not explain how a payment you have already made can end up unmatched to your order, so treat it as something support has to check.
How to fix it
- Open Orders and keys in your account and check the delivery email, in case the key has already landed.
- If you paid with crypto, give it a short wait in case the payment is still confirming on the network. If the order still shows unpaid after that, ask support to check it rather than guessing at a timeframe.
- Do not pay a second time. If the first payment did land, ask support to look at the original order instead.
- If the checkout showed a 3D Secure error, that payment was refused, so work through the 3D Secure steps instead: complete the bank verification window, refresh and start checkout again, turn off ad blockers or strict privacy modes, check your banking app for a pending approval, and disable any VPN during checkout.
- Open live chat on the support page and give the email address used on the order, then follow whatever verification steps support asks for so they can look the order up.
- Have your order number ready. It starts with INV. Say whether you paid by card or crypto, and ask support what payment proof they need for your case.
- If your bank shows the charge but the order still shows unpaid, ask for it to go to a human for manual payment verification.
- If your invoice expired after you sent the coins, tell support that in chat and ask what evidence they want you to send.
Which products this applies to
All of them. This is an order and payment problem, not a product problem, so it looks the same whether the order was for a cheat key, a spoofer or a game account. Checkout takes card payments and crypto, and the crypto side accepts Bitcoin and Litecoin. To pay another way, open a Pay Another Way ticket in Discord and staff will explain the options.
Still stuck after all that, or your order has been sitting unpaid for hours? Talk to support with your order number and payment proof, and a human will pick it up. If nobody from the team is online, the chat is logged so they can pick it up when they are back.
