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  • Refund Policy

    Effective Date: January 14, 2025

    Overview

    We strive to provide high-quality products and services to our customers. However, we understand that certain circumstances may warrant a refund. Refunds are granted at our sole discretion and are evaluated on a case-by-case basis.

    Eligibility for Refunds

    Refunds may be considered under the following circumstances:

    • Technical Issues: If the software fails to function as intended due to verified technical issues that cannot be resolved.
    • Compatibility Issues: If the software is proven to be incompatible with your system, despite meeting the stated system requirements.
    • Undelivered Product: If the product or service you purchased was not delivered within the stated timeframe.
    • Unauthorized Purchases: If there is evidence that the purchase was made fraudulently or without the account holder’s consent.
    • Service Downtime: If there is extended downtime (beyond 48 hours) that prevents you from using the product, and no resolution is provided.

    Non-Refundable Situations

    Refunds will not be provided under the following circumstances:

    • Violation of our Terms of Service.
    • Use of the software on a system that does not meet the stated system requirements.
    • Changes in your personal circumstances, such as no longer needing or wanting the product.
    • Suspension or termination of your account due to rule violations.

    Refund Process

    To request a refund, please follow these steps:

    1. Contact our support team at admin@arcticcheats.wtf with your order details.
    2. Provide a detailed explanation of why you are requesting a refund.
    3. Allow up to 5 business days for us to review your request and respond.

    Important Notes

    • Refunds, if approved, will be issued to the original payment method used during the purchase.
    • Partial refunds may be provided at our discretion, depending on usage and the specific circumstances.

    Changes to This Policy

    We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with the updated effective date. Please review this policy periodically to stay informed about our refund terms.

    Contact Us

    If you have any questions about this Refund Policy, please contact us at admin@arcticcheats.wtf.

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