Troubleshooting

Any product

• Checkout says my bank could not verify this card (3-D Secure) Why checkout refuses your card with a 3-D Secure error, and the steps that get the payment through.
• Do the cheats work on Xbox, PlayStation or the Xbox app version? No Arctic Cheats product runs on an Xbox or PlayStation console, and on Windows the launcher your copy came from decides whether the build will hook at all.
• Does my cheat include a spoofer, or do I need Trace 2.0? Only some Arctic Cheats builds include an inbuilt HWID spoofer; the rest are meant to be paired with the standalone Trace 2.0 spoofer.
• Does the aimbot work with a controller? If your ESP draws fine but the aim key does nothing while you are on a pad, the input the aimbot needs is almost always the reason.
• Frost Unlock All says it could not sign in, reference code E1A0 What to do when the Frost Unlock All loader for Rainbow Six Siege refuses to sign in with reference code E1A0 or E1F1, and when the game then loads in offline mode.
• How do I claim the free NFA account with my Hydra key? The free NFA account bundled with 7 day and 30 day Hydra keys for Arc Raiders and Rust is not sent automatically; you unlock it yourself on your order.
• How do I disable Secure Boot and Virtualization in the BIOS? How to reach your BIOS and turn off Secure Boot and Virtualization, including what to do when the option is greyed out, missing, or named differently on AMD boards.
• How do I request a refund and how long does it take? Refund requests go to the refunds email rather than live chat, replies to that address can take 1 to 3 days, and this page explains what to include and how to escalate if the window passes.
• I bought a key, where do I download the loader? Your key arrives by email, but the loader is downloaded from your product's own setup guide on the docs site, and it should never be downloaded from anywhere else.
• I paid but my order still shows unpaid and no key arrived If your payment has gone but the order still shows unpaid with delivery pending, here is what to check, what to send support, and why you should not pay a second time.
• I ran the spoofer and the game still says I am hardware banned A spoofer changes what the game sees from your hardware, it does not lift a ban on your account, and the Trace 2.0 steps only work when they are run in the documented order.
• Inferno shows driver initialization error 1 when I inject What to do when the Inferno loader stops at driver initialization error 1 on Rainbow Six Siege, and the point at which it needs a human.
• My game will not start unless Secure Boot is on, but the setup needs it off Black Ops 7 expects Secure Boot and TPM 2.0 enabled to launch while the product setup asks for Secure Boot disabled, and there is no documented setting that satisfies both.
• My key shows expired or invalid straight after buying it A new licence key rejected as expired or invalid usually clears with a clock and time zone sync, a short wait, and a check that the key matches the loader you are using.
• My key will not sign in: request failed, or cannot connect to server What to check when the loader refuses your key with request failed, contact support, or a cannot connect to server message at sign in.
• My loader stopped working after the Windows 11 25H2 update If your loader broke right after the Windows 11 25H2 update, check your build first, reboot when the loader asks you to, and roll the update back through Windows Recovery.
• My NFA account logged me out and now asks for a password NFA accounts have no separate password, so if yours signs you out and Steam asks for one, you log back in by running your licence key through the Account Loader.
• My PC restarts or blue screens when I load the module If your machine reboots or blue screens the moment you press Load Module, here is what to check, and the point at which you should stop trying and send support the stop code.
• Secure Boot violation or driver signature error after I inject A Secure Boot violation at boot and a Windows C0000428 driver signature block are the same problem, and the fix starts in your BIOS.
• The cheat menu will not open when I press Insert If your loader reports a successful inject but pressing Insert in game does nothing, work through the display mode, loader window, inject order and toggle key checks below.
• The cheat stops working part way through a match If your features work for the first few minutes and then drop, freeze or vanish mid match, here is what to check and when to report it rather than retry.
• The ESP works but the aimbot will not lock on If your ESP draws normally and the FOV circle is on screen but the aim key does nothing, work through the input device, the aim keybind and your display mode in that order.
• The loader says failed to map mapper dll A verbatim Frost loader error on the Call of Duty builds, what support has observed about it, and the steps to work through before escalating.
• The loader says invalid HWID or HWID mismatch Your key is registered to one machine, so if the loader sees different hardware it reports a HWID mismatch, and clearing it means asking support for a HWID reset with a genuine hardware change as the reason.
• The loader says it is outdated or shows a version mismatch A loader that reports a version mismatch or says it is outdated is either replacing itself, in which case you let it finish, or waiting on a build update, in which case the status board is the place to look.
• The loader says success then closes straight away The loader reporting success and then disappearing is usually the handoff after a working inject, so check whether the menu opens in game before treating the close as the fault.
• The loader will not open, or it closes the moment I run it If the loader window flashes and vanishes, or nothing appears at all, the documented causes are missing Microsoft Visual C++ redistributables and a lack of administrator rights.
• The setup guide page will not load and shows a secure connection error If your setup guide link shows a secure connection error, a page not found screen, or the site looks blocked, these browser and network steps get the guide open again.
• Warzone or Black Ops 6 is missing from the Frost loader The Frost loader lists a single Call of Duty entry for Black Ops 6, Black Ops 7 and Warzone, so select the entry it does show, load the module and inject.
• Windows Security or my antivirus keeps deleting the loader If Windows Security removes the loader after download or after Load Module, or the loader says CFG or antivirus is still active, work through the documented setup steps in order.